Shipping Policy
Everything you need to know about how we get your wellness products to your door.
Once you place your order on sukooon.com, our team reviews and confirms it within 24–48 business hours. You will receive a confirmation message via SMS or WhatsApp once your order is packed and dispatched.
-
✓Orders placed Monday – Saturday before 3:00 PM are typically processed the same day.
-
✓Orders placed on Sundays or Public Holidays will be processed on the next working day.
-
✓You will receive a tracking number via SMS or WhatsApp once your parcel is handed to the courier.
-
✓Our team is available Monday – Saturday, 9:30 AM – 6:30 PM to assist with any queries.
We ship through trusted courier partners across Pakistan. Delivery times are estimated from the date your order is dispatched — not the date of purchase.
Delivery times are estimates and may vary due to courier delays, remote areas, or peak seasons (e.g. Eid, Independence Day). Sukooon is not responsible for delays caused by the courier service once the parcel has been dispatched.
| Order Value | Shipping Fee | Estimated Time | Coverage |
|---|---|---|---|
| Below Rs. 2,990 | Rs. 200 – 250 | 3–5 Business Days | All Pakistan |
| Rs. 2,990 & above | FREE | 3–5 Business Days | All Pakistan |
| Faisalabad (Local) | Rs. 100 – 150 | 1–2 Business Days | Faisalabad City |
Shipping charges are calculated at checkout and displayed before payment. Final charges may vary slightly for very remote or hard-to-reach areas. Cash on Delivery (COD) is available nationwide.
- ✓Available across all of Pakistan
- ✓Pay the courier when you receive your parcel
- ✓No advance payment or bank transfer needed
- !Please have the exact amount ready to avoid delays
- ✓Credit / Debit Card (Visa, Mastercard)
- ✓EasyPaisa & JazzCash mobile wallets
- ✓Bank Transfer — contact us for account details
- ✓All online payments are secure and encrypted
Once your order has been dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this number to track your parcel directly on the courier's website.
- ✓Tracking details are sent within 24 hours of dispatch
- ✓Track your order on the courier's official website using the provided tracking number
- ✓For tracking assistance, WhatsApp us at +92 339 785 6666
- ✓Our team is available Mon–Sat, 9:30 AM – 6:30 PM for real-time updates
If you haven't received a tracking number within 48 hours of placing your order, please contact us at info@sukooon.com or WhatsApp +92 339 785 6666 and we'll look into it right away.
At Sukooon, every bottle is securely sealed, labeled on the side and top, and carefully prepared before it is handed to the courier. We take great care to ensure your products arrive in perfect condition.
- ✓Bottles are sealed and tamper-evident before dispatch
- ✓Products are wrapped in protective padding to prevent breakage
- ✓Clear labeling on all sides for easy identification
- ✓Store products below 30°C, away from direct sunlight, once received
Received a damaged parcel? Please inspect your order immediately upon delivery. If any item is defective, damaged, or incorrect, contact us at info@sukooon.com or call +92 300 034 1668 within 24 hours with photos so we can resolve it quickly.
Our courier partners will attempt delivery up to 3 times. Please ensure someone is available to receive the parcel at the provided address.
- 1The courier will attempt delivery and leave a notification if no one is available
- 2A second delivery attempt will be made the following business day
- 3After 3 failed attempts, the parcel may be returned to Sukooon
- !If the parcel is returned due to an incorrect address or refusal, re-delivery charges apply
The courier may call you before delivery. Please keep your phone reachable and ensure your address is accurate when placing your order. You can update your delivery address by contacting us before your order is dispatched.
- →Sukooon currently ships within Pakistan only. International shipping is not available at this time.
- →Delivery times are estimates only and are not guaranteed. Sukooon is not liable for delays caused by third-party courier services, weather, or public holidays.
- →Please ensure your delivery address, contact number, and order details are accurate at checkout. We cannot be held responsible for failed deliveries due to incorrect information.
- →Orders placed during Eid, public holidays, or sale events may experience slightly longer processing and delivery times.
- →Sukooon reserves the right to cancel an order if the product is out of stock. A full refund or exchange will be offered in such cases.
- →For bulk or wholesale orders, please contact us directly at info@sukooon.com for special shipping arrangements.
Questions About Your Shipment?
Our team is available Monday to Saturday, 9:30 AM – 6:30 PM. Get in touch and we'll sort it out for you right away.