Refund policy

Terms of Service

Sukooon Wellness Pvt Ltd
Last Updated: April 2025

Overview & Acceptance of Terms

This website is operated by Sukooon Wellness Pvt Ltd (“Sukooon Wellness”, “we”, “us”, or “our”). By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein.

If you do not agree to these Terms, you may not access the website or use our services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Section 1 — Online Store Terms

By using our website and services, you confirm that:

  • You are at least the age of majority in your country or region of residence.

  • You will not use our products or services for any illegal or unauthorized purpose.

  • You will not violate any applicable laws, including copyright laws.

  • Our products are intended for adult use unless specifically stated otherwise.

  • You will not transmit viruses, malware, or destructive code.

  • You will not attempt to interfere with or reverse-engineer the website or platform.

Violation of these Terms may result in immediate termination of access to our services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

By using our services, you agree that:

  • Your content (excluding payment information) may be transferred over various networks.

  • Payment information is always encrypted during transmission.

  • You will not reproduce, duplicate, sell, or exploit any portion of the service without written permission.

  • Headings in these Terms are for convenience only and do not affect interpretation.

  • Failure to enforce any provision does not constitute a waiver of rights.

  • We may suspend or terminate access if these Terms are violated.

Section 3 — Accuracy of Information

We do not guarantee that information on this website is accurate, complete, or current.

The content provided is for general informational purposes only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify website content at any time without obligation to update information.

Product Imagery Notice

We make reasonable efforts to display product colours and images accurately; however, actual appearance may vary depending on your device display.

Section 4 — Modifications to Service & Pricing

Prices for products may change without notice.

We reserve the right to:

  • Modify or discontinue services at any time.

  • Change pricing without prior notice.

  • Cancel orders resulting from pricing errors.

  • Limit promotional offers and discount codes to specified periods.

If a pricing error affects your order, we will notify you and offer either a refund or the option to proceed at the correct price.

Section 5 — Products & Availability

Certain products may be available exclusively online and may have limited quantities.

We reserve the right to:

  • Limit sales by region or customer.

  • Restrict quantities purchased.

  • Discontinue products without notice.

  • Modify product descriptions and pricing at any time.

We do not guarantee that products or services will meet your expectations or that all website errors will be corrected.

Stock Availability

Product listings do not guarantee availability. If an item becomes unavailable after purchase, we will contact you regarding a refund, replacement, or revised delivery timeline.

Section 6 — Health & Wellness Disclaimer

The products sold by Sukooon Wellness are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

All information on this website is provided for general wellness and informational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional before using supplements, wellness products, or topical products, especially if you:

  • Are pregnant or nursing

  • Have a medical condition

  • Are taking medication

  • Have allergies or sensitivities

Individual results may vary.

Discontinue use immediately if adverse reactions occur.

Natural Ingredients Notice

Natural ingredients are not automatically safe for all individuals. Please review ingredient lists carefully before use.

Section 7 — Billing & Account Information

We reserve the right to refuse or cancel orders at our discretion.

You agree to provide current, complete, and accurate information for all purchases, including:

  • Email address

  • Payment details

  • Shipping address

  • Contact information

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us immediately of any unauthorized use of your account.

Section 8 — Third-Party Tools & Links

We may provide access to third-party tools or websites that we do not control.

These tools and services are provided “as is” and “as available” without warranties or endorsements.

We are not responsible for:

  • Third-party content

  • External websites

  • Third-party services or transactions

  • Damages resulting from use of third-party platforms

Please review third-party policies before engaging in transactions with them.

Section 9 — User Comments & Submissions

If you submit comments, ideas, feedback, or other materials to us, you agree that we may:

  • Edit

  • Copy

  • Publish

  • Distribute

  • Translate

  • Use such content without restriction or compensation

You agree that your submissions will not:

  • Violate laws

  • Infringe intellectual property rights

  • Contain abusive or unlawful material

  • Include viruses or malicious software

You remain solely responsible for the content you submit.

Section 10 — Personal Information

Your submission of personal information is governed by our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect

  • How we use and store it

  • When it may be shared

  • Your rights regarding your data

  • Use of cookies and tracking technologies

  • Marketing communication preferences

We do not sell your personal information to third parties.

Section 11 — Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors or inaccuracies relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping charges

  • Availability

We reserve the right to correct errors, update information, or cancel orders without prior notice.

If your order is affected, we will contact you regarding available options.

Section 12 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free service.

All products and services are provided “as is” and “as available” without warranties of any kind.

To the fullest extent permitted by law, Sukooon Wellness Pvt Ltd shall not be liable for:

  • Direct or indirect damages

  • Loss of profits or revenue

  • Data loss

  • Replacement costs

  • Consequential or incidental damages

Maximum Liability

Our total liability for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.

Section 13 — Indemnification

You agree to indemnify and hold harmless Sukooon Wellness Pvt Ltd and its affiliates, employees, and partners from claims arising from:

  • Your breach of these Terms

  • Violation of laws

  • User-generated content

  • Misuse of products or services

  • Fraudulent information provided by you

Section 14 — Severability & Termination

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid.

We may terminate access to our services at any time if we believe you have violated these Terms.

Certain provisions, including disclaimers and limitations of liability, shall survive termination.

Section 15 — Governing Law & Disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan.

Any disputes shall first be attempted to be resolved through good-faith negotiation.

If unresolved within 30 days, disputes may proceed to mediation and, if necessary, to the courts of Faisalabad, Punjab, Pakistan.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Section 16 — Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes may be communicated through:

  • Website notices

  • Email notifications

  • Updates to this page

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Sukooon Wellness Pvt Ltd
Plot No. 61, Street 3, Sajjad Industrial Estate,
Dhanola Road, Faisalabad, Pakistan

Email: info@sukooon.com
Phone: +92 322 7276200
Website: www.sukooon.com