Privacy policy
:root { --teal: #4BBFAA; --teal-dark: #2e9e8a; --teal-light: #e8f7f4; --teal-pale: #f2fbf9; --orange: #FF6400; --orange-light: #fff3ec; --eggshell: #F5EBE1; --salad: #8CC850; --salad-light: #eef7e4; --bottle: #003223; --bottle-mid: #004d35; --ink: #1a1a1a; --ink-mid: #2c2c2c; --ink-muted: #555; --white: #ffffff; --border: #e2ded8; --radius: 18px; --radius-sm: 10px; } *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; } html { scroll-behavior: smooth; } body { background: #f8f4ef; font-family: 'Lato', sans-serif; color: var(--ink); line-height: 1.75; min-height: 100vh; } header { background: var(--white); border-bottom: 1px solid var(--border); padding: 48px 24px 40px; text-align: center; position: relative; overflow: hidden; } header::before { content: ''; position: absolute; top: -60px; left: 50%; transform: translateX(-50%); width: 500px; height: 500px; background: radial-gradient(circle, rgba(75,191,170,0.07) 0%, transparent 70%); pointer-events: none; } .logo-wrap { display: inline-block; margin-bottom: 28px; position: relative; z-index: 1; } .logo-wrap svg { width: 220px; height: auto; display: block; } .header-title { font-family: 'Raleway', sans-serif; font-size: 13px; font-weight: 600; letter-spacing: 4px; text-transform: uppercase; color: var(--teal); margin-bottom: 8px; position: relative; z-index: 1; } .header-h1 { font-family: 'Cormorant Garamond', serif; font-size: 42px; font-weight: 300; color: var(--ink); letter-spacing: -0.5px; margin-bottom: 14px; position: relative; z-index: 1; } .header-badge { display: inline-flex; align-items: center; gap: 8px; background: var(--teal-light); border: 1px solid rgba(75,191,170,0.3); color: var(--teal-dark); font-size: 12.5px; font-weight: 600; padding: 6px 18px; border-radius: 50px; letter-spacing: 0.3px; position: relative; z-index: 1; } .header-badge::before { content: ''; display: inline-block; width: 7px; height: 7px; background: var(--teal); border-radius: 50%; } .page { max-width: 860px; margin: 0 auto; padding: 44px 20px 72px; } .meta-strip { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; background: var(--white); border: 1px solid var(--border); border-left: 4px solid var(--teal); border-radius: var(--radius-sm); padding: 13px 20px; margin-bottom: 30px; font-size: 13.5px; color: var(--ink-muted); } .meta-strip strong { color: var(--ink); } .meta-dot { width: 4px; height: 4px; background: var(--border); border-radius: 50%; flex-shrink: 0; } .intro-card { background: var(--bottle); border-radius: var(--radius); padding: 32px 36px; margin-bottom: 28px; position: relative; overflow: hidden; } .intro-card::after { content: ''; position: absolute; top: -40px; right: -40px; width: 160px; height: 160px; background: rgba(75,191,170,0.08); border-radius: 50%; pointer-events: none; } .intro-card p { color: rgba(245,235,225,0.88); font-size: 15px; line-height: 1.85; position: relative; z-index: 1; } .intro-card strong { color: var(--teal); font-weight: 600; } .section-label { font-family: 'Raleway', sans-serif; font-size: 11px; font-weight: 700; letter-spacing: 3px; text-transform: uppercase; color: var(--teal); margin-bottom: 14px; margin-top: 40px; display: flex; align-items: center; gap: 10px; } .section-label::after { content: ''; flex: 1; height: 1px; background: var(--border); } .card { background: var(--white); border-radius: var(--radius); border: 1px solid var(--border); padding: 28px 32px; margin-bottom: 18px; transition: border-color 0.2s, transform 0.2s; } .card:hover { border-color: rgba(75,191,170,0.4); transform: translateY(-1px); } .card-header { display: flex; align-items: flex-start; gap: 16px; margin-bottom: 20px; padding-bottom: 18px; border-bottom: 1px solid #f0ece7; } .card-icon { width: 46px; height: 46px; border-radius: 12px; display: flex; align-items: center; justify-content: center; font-size: 21px; flex-shrink: 0; margin-top: 1px; } .icon-teal { background: var(--teal-light); } .icon-orange { background: var(--orange-light); } .icon-green { background: var(--salad-light); } .icon-bottle { background: #e0ede8; } .card-title { font-family: 'Raleway', sans-serif; font-size: 17px; font-weight: 700; color: var(--bottle); margin-bottom: 3px; } .card-sub { font-size: 12.5px; color: var(--ink-muted); font-weight: 400; } .card p { font-size: 14.5px; color: #3a3a3a; margin-bottom: 12px; line-height: 1.8; } .card p:last-child { margin-bottom: 0; } .card ul { padding-left: 0; list-style: none; margin-top: 6px; } .card ul li { font-size: 14.5px; color: #3a3a3a; padding: 6px 0 6px 20px; position: relative; border-bottom: 1px solid #f5f2ee; line-height: 1.7; } .card ul li:last-child { border-bottom: none; } .card ul li::before { content: ''; position: absolute; left: 0; top: 14px; width: 7px; height: 7px; background: var(--teal); border-radius: 50%; } .tbl-wrap { overflow-x: auto; margin-top: 16px; border-radius: 10px; border: 1px solid var(--border); } table.dt { width: 100%; border-collapse: collapse; font-size: 13.5px; min-width: 520px; } table.dt thead tr { background: var(--bottle); } table.dt thead th { color: var(--eggshell); padding: 11px 16px; text-align: left; font-family: 'Raleway', sans-serif; font-weight: 600; font-size: 12px; letter-spacing: 0.5px; } table.dt tbody tr:nth-child(even) td { background: #faf7f3; } table.dt tbody tr:hover td { background: var(--teal-pale); } table.dt td { padding: 11px 16px; color: #3a3a3a; border-bottom: 1px solid #f0ece7; vertical-align: top; line-height: 1.6; } table.dt tr:last-child td { border-bottom: none; } table.dt td strong { color: var(--bottle); font-weight: 600; } .pills { display: flex; flex-wrap: wrap; gap: 8px; margin: 12px 0; } .pill { display: inline-block; font-size: 12px; font-weight: 600; font-family: 'Raleway', sans-serif; padding: 4px 14px; border-radius: 50px; letter-spacing: 0.3px; } .pill-teal { background: var(--teal-light); color: var(--teal-dark); border: 1px solid rgba(75,191,170,0.3); } .pill-orange { background: var(--orange-light); color: #c44e00; border: 1px solid rgba(255,100,0,0.2); } .pill-green { background: var(--salad-light); color: #3a6e10; border: 1px solid rgba(140,200,80,0.3); } .rights-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 12px; margin-top: 18px; } .right-item { background: var(--teal-pale); border: 1px solid rgba(75,191,170,0.2); border-top: 3px solid var(--teal); border-radius: var(--radius-sm); padding: 16px 18px; } .right-item .rt { font-family: 'Raleway', sans-serif; font-size: 13px; font-weight: 700; color: var(--bottle); margin-bottom: 5px; } .right-item p { font-size: 12.5px !important; color: #2e7a68 !important; margin-bottom: 0 !important; } .notice { background: var(--teal-light); border: 1px solid rgba(75,191,170,0.3); border-radius: var(--radius-sm); padding: 14px 18px; font-size: 14px; color: var(--teal-dark); margin-top: 14px; font-weight: 500; } .warning-notice { background: var(--orange-light); border: 1px solid rgba(255,100,0,0.25); color: #9b4206; } .contact-card { background: var(--bottle); border-radius: var(--radius); padding: 36px 32px; text-align: center; margin-top: 10px; position: relative; overflow: hidden; } .contact-card::before { content: ''; position: absolute; bottom: -50px; left: -50px; width: 200px; height: 200px; background: rgba(75,191,170,0.06); border-radius: 50%; } .contact-card h3 { font-family: 'Cormorant Garamond', serif; font-size: 30px; font-weight: 400; color: var(--white); margin-bottom: 8px; position: relative; z-index: 1; } .contact-card > p { color: rgba(245,235,225,0.7); font-size: 14px; margin-bottom: 26px; position: relative; z-index: 1; } .clinks { display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 24px; position: relative; z-index: 1; } .clink { display: flex; align-items: center; gap: 8px; background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.15); color: var(--white); text-decoration: none; font-size: 13.5px; font-weight: 500; padding: 10px 22px; border-radius: 50px; transition: background 0.2s; } .clink:hover { background: rgba(75,191,170,0.25); border-color: rgba(75,191,170,0.4); } .clink.primary { background: var(--teal); border-color: var(--teal); } .clink.primary:hover { background: var(--teal-dark); } .addr { font-size: 12.5px; color: rgba(245,235,225,0.5); line-height: 1.8; position: relative; z-index: 1; } footer { text-align: center; padding: 28px 20px 40px; font-size: 12.5px; color: #999; } footer a { color: var(--teal-dark); text-decoration: none; } footer a:hover { text-decoration: underline; } .div { height: 1px; background: var(--border); margin: 36px 0; } @media (max-width: 600px) { .header-h1 { font-size: 32px; } .card { padding: 20px 18px; } .intro-card { padding: 22px 20px; } .contact-card { padding: 26px 18px; } table.dt { font-size: 12.5px; } .meta-strip { display: block; } .meta-dot { display: none; } }
Privacy Policy
At Sukooon Wellness, your trust is everything to us. Just as our products are crafted with honesty and care, so is the way we handle your personal information. This Privacy Policy explains what we collect, how we use it, how we may use it for marketing and advertising, and the choices you have. By using our website, creating an account, submitting your information, or placing an order, you agree to the practices described here.
| Data Type | What We Collect | When Collected |
|---|---|---|
| Personal Info | Full name, email address, phone number, billing address, and delivery address | Account registration, checkout, forms, or support requests |
| Payment Info | Payment method type and transaction status. We do not store complete card numbers | At time of purchase |
| Order History | Products ordered, quantities, order dates, values, returns, and delivery status | Automatically on purchase |
| Device & Usage | IP address, browser, device type, pages visited, time on site, and interactions | Automatically through cookies and analytics tools |
| Communications | Messages sent through contact forms, email, phone, WhatsApp, or social media | When you contact us |
| Preferences | Product interests, shopping preferences, and optional concerns you voluntarily share | Only when you provide them |
Your information is used to serve you better, operate our business, improve our website, and communicate with you lawfully. Specifically, we use it to:
- Process, fulfil, and deliver your orders across Pakistan
- Send order confirmations, payment receipts, shipping updates, and service messages
- Respond to your support requests, questions, complaints, and feedback
- Improve our website experience, product selection, offers, and customer service
- Send wellness tips, promotions, product updates, and marketing messages where permitted by law or with your consent
- Personalise your browsing experience and show products or offers relevant to your interests
- Detect, investigate, and prevent fraudulent, unauthorised, or suspicious activity
- Comply with applicable Pakistani laws, tax obligations, and regulatory requirements
We may use your personal information, including your email address and phone number, to deliver relevant and personalised advertisements through trusted third-party advertising platforms.
This may include remarketing campaigns, audience targeting, lookalike or similar audience creation, measurement of advertising performance, and Customer Match services where permitted by the advertising platform and applicable law.
When required, your personal data may be securely hashed before being shared with advertising partners. Hashing is a privacy-protective process that helps advertising platforms match your information without exposing the original data in plain text.
By submitting your information on our website, placing an order, creating an account, subscribing to marketing, or selecting a marketing consent checkbox, you consent to the use of your information for marketing and personalised advertising purposes as described in this Privacy Policy.
We use cookies, pixels, tags, and similar technologies to improve your experience, measure performance, and help deliver relevant advertising. The types we may use include:
Essential cookies keep our site functional, such as maintaining your cart between pages. Analytics cookies, including tools such as Google Analytics, help us understand how visitors navigate our store. Marketing cookies, pixels, and tags may help us deliver relevant ads and measure advertising performance on platforms such as Google, Facebook, and Instagram. Preference cookies remember language, region, and display settings.
You may disable non-essential cookies through your browser settings. Doing so may limit some website features but will not prevent you from shopping with us.
We do not sell, rent, or trade your personal data to third parties for their independent commercial gain. We share information only when necessary to operate our business, provide services, comply with the law, or conduct marketing as described in this policy.
- Delivery Partners: Courier and logistics companies receive your name, address, and contact number to deliver your order
- Payment Gateways: Secure payment processors handle transactions on our behalf
- Platform Providers: Shopify and related apps process store data under their own security and data processing standards
- Analytics Services: Aggregated or usage data may be used with analytics tools to improve our website and services
- Advertising Platforms: Google Ads, Meta, and similar platforms may receive limited information, cookies, pixels, or hashed identifiers for marketing, remarketing, Customer Match, and performance measurement
- Legal Authorities: We may disclose information when required by Pakistani law, court order, or legitimate government request
- Business Transfers: If Sukooon is involved in a merger, acquisition, restructuring, or sale of assets, customer data may be transferred with appropriate notice and safeguards
Sukooon offers wellness, beauty, and supplement-related products. You may voluntarily share product preferences, wellness interests, or concerns when contacting us or shopping on our website.
- We do not require you to provide sensitive health information to purchase from our website
- Any health-related information you choose to share is used only to respond to your request, improve support, or provide general product guidance
- We do not use sensitive health-related information for personalised advertising, Customer Match, audience targeting, or similar advertising purposes
- We do not make automated decisions based on sensitive health information
- SSL/TLS encryption on data transmitted through our website
- We do not store complete payment card numbers on our own servers
- Access to personal data is restricted to authorised Sukooon team members only
- Store data is hosted and processed through Shopify's secure infrastructure
- We review internal access and data handling practices to reduce risk
While we take reasonable security measures, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and avoid sharing account credentials.
- Order records may be retained for up to 5 years for tax, legal, accounting, and business record purposes
- Account information is kept for as long as your account remains active or as needed to provide services
- Marketing preferences are kept until you unsubscribe, withdraw consent, or request deletion where legally possible
- Customer support conversations may be stored for quality assurance, dispute resolution, and service improvement
- Analytics data may be aggregated, anonymised, or retained according to the settings of our analytics providers
Once data is no longer required, we securely delete, anonymise, or archive it in line with reasonable business and legal practices.
You have choices regarding your personal information. To exercise any of these rights, email us at info@sukooon.com with your request:
Request a copy of personal data we hold about you
Ask us to correct inaccurate or incomplete data
Request erasure of your data where legally possible
Unsubscribe from marketing communications at any time
Revoke consent previously given for marketing or personalised ads
Adjust personalised ad settings through Google, Meta, or your browser
- You may unsubscribe from promotional emails by using the unsubscribe link in our emails
- You may contact us at info@sukooon.com to withdraw marketing consent
- You may adjust personalised advertising settings directly through Google, Facebook, Instagram, or your browser settings
- You may disable marketing cookies through your browser or device settings where available
Even if you opt out of marketing messages, we may still send important transactional messages such as order confirmations, delivery updates, payment notices, and account-related communications.
Sukooon's website and products are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal data to us, please contact us immediately at info@sukooon.com and we will take appropriate steps to delete it.
Our website may contain links to Facebook, Instagram, YouTube, Google, payment providers, courier platforms, and other external websites. This Privacy Policy applies only to www.sukooon.com. We are not responsible for the privacy practices, terms, or content of third-party platforms. We encourage you to review their privacy policies before sharing information with them.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, advertising tools, or legal obligations. When we make significant changes, we may:
- Update the "Last Updated" date at the top of this page
- Display a notice on our website where appropriate
- Notify registered customers via email for material changes that affect their rights
Your continued use of our website after an update means you accept the revised policy. We encourage you to review this page periodically.
Questions About Your Privacy?
Our team is happy to help. We'll respond within 2 business days.
Monday – Saturday · 9:30 AM – 6:30 PM PKT
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