Privacy Policy
At Sukooon Wellness, your trust is everything to us. Just as our products are crafted with honesty and care, so is the way we handle your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have — in plain, simple language. By using our website or placing an order, you agree to the practices described here.
| Data Type | What We Collect | When Collected |
|---|---|---|
| Personal Info | Full name, email address, phone number, delivery address | Account registration or checkout |
| Payment Info | Payment method type only (we never store card numbers) | At time of purchase |
| Order History | Products ordered, quantities, order dates and values | Automatically on purchase |
| Device & Usage | IP address, browser, pages visited, time on site | Automatically via cookies |
| Communications | Messages via contact forms, email, or social media | When you contact us |
| Health Preferences | Product-related health concerns you voluntarily share | Only if you provide them |
Your information is used exclusively to serve you better and run our business lawfully. Specifically, we use it to:
- Process, fulfil, and deliver your orders to your doorstep across Pakistan
- Send order confirmations, payment receipts, and shipping notifications
- Respond to your support requests, questions, and feedback
- Improve our website experience, product offerings, and customer service
- Send you wellness tips, promotions, or new product updates — only with your consent
- Detect and prevent fraudulent or unauthorised transactions
- Comply with applicable Pakistani laws and regulatory requirements
- Personalise your browsing to show products relevant to your interests
We use cookies and similar technologies to enhance your experience. The types we use:
Essential cookies keep our site functional — such as maintaining your cart between pages. Analytics cookies (e.g. Google Analytics) help us understand how visitors navigate our store. Marketing cookies allow us to deliver relevant ads on social media platforms. Preference cookies remember your language and display settings.
You may disable non-essential cookies through your browser settings. Doing so may limit some website features but will not prevent you from shopping with us.
We do not sell, rent, or trade your personal data to any third party for their commercial gain. We share information only when strictly necessary:
- Delivery Partners: Courier and logistics companies receive your name, address, and contact number to deliver your order
- Payment Gateways: Secure payment processors (e.g. JazzCash, EasyPaisa, bank portals) handle transactions on our behalf
- Platform Providers: Shopify, our e-commerce platform, processes store data under a strict data processing agreement
- Analytics Services: Anonymised, aggregated usage data may be shared with analytics tools to improve our services
- Legal Authorities: When required by Pakistani law, court order, or a legitimate government request
- Business Transfers: In the event of a merger or acquisition, with advance notice provided to you
- SSL/TLS encryption on all data transmitted through our website
- We do not store complete payment card numbers on our own servers
- Access to personal data is restricted to authorised Sukooon team members only
- Regular internal security reviews and staff training on data best practices
- Hosted on Shopify's secure, PCI-compliant infrastructure
While we take every reasonable measure, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password for your account and never share your login credentials.
- Order records are retained for up to 5 years for tax, legal, and accounting compliance
- Account information is kept for as long as your account remains active
- Marketing preferences are deleted promptly upon unsubscription or your written request
- Customer support conversations are stored for 2 years for quality assurance
- Analytics data is anonymised after 14 months
Once data is no longer required, we securely delete or anonymise it in line with best practices.
You have the following rights in relation to your personal data. To exercise any of them, email us at info@sukooon.com with your request:
Request a copy of all personal data we hold about you
Ask us to correct inaccurate or incomplete data
Request erasure of your data where legally possible
Unsubscribe from marketing at any time, no questions asked
Receive your data in a structured, readable format
Revoke any consent you previously gave us
Sukooon's website and products are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal data to us, please contact us immediately at info@sukooon.com and we will delete it without delay.
Our website may contain links to Facebook, Instagram, YouTube, and other external websites. This Privacy Policy applies solely to www.sukooon.com. We are not responsible for the privacy practices of third-party platforms. We encourage you to review their individual privacy policies before sharing any personal information with them.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Display a notice on our website homepage for 30 days following the update
- Notify registered customers via email for material changes that affect their rights
Your continued use of our website after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Questions About Your Privacy?
Our team is happy to help. We'll respond within 2 business days.
Monday – Saturday · 9:30 AM – 6:30 PM PKT